Guiding Principles
In order to deliver a smooth and seamless path to choosing, commissioning and paying for the right therapist for your needs, the solution adopts the core design principles of Security; Usability; and Automation. In this way, it delivers benefits for each stakeholder group, with no monthly subscription fees.
Security you can trust
Security has been designed in from the start with full GDPR* compliance
All therapist profiles are reviewed and qualifications checked before they are published on the directory. Edits and qualification validity are also checked to provide confidence to commissioners. All data is encrypted both in transit and at rest; CYP records are minimal, containing no personal data. Alias capability ensures anonymity and aliases (or names if used) are deleted once the course is completed. No physical CYP documentation is held on the platform.
*GDPR stands for General Data Protection Regulation, a set of rules designed to give you more control over your personal data. This means we handle your information responsibly and securely, respecting your rights and ensuring your data is used only as you intend. For more information click here
Simple, clean and accessible
Ease of use is key to the user interface
The platform is designed for non-technical users with simple, uncluttered screens and clear transactional paths. No training is required and on-boarding is aided by clear stage by stage wizards.
Maximising automation and information
Automated straight-through-processing combined with full financial transparency
Course funding and payments are made automatically on the back of agreement acceptance and session completion. For therapists, a single monthly omnibus payment is made 7 days after month end for all sessions that were marked as “complete” on the platform. Financial reporting is always available on the home screen and all financial flows are designed to operate without the need for manual intervention. Earnings forecasts are updated automatically on session completion.
No monthly license fees
All users can sign-up and use the platform without any commitment or recurring subscription charge
The platform is designed to minimise administration costs and maximise the money available to the therapist and hence support for the CYP.
The platform is funded by a small payment transaction fee of 6% levied against therapist charges for courses arranged through the platform. These are included within the agreed course fee and so what is agreed by the course commissioner, parent or young adult is what is paid.
Note: For the option where a credit card is used for payments, the credit card provider charge is added at cost when the course is funded.
Features and benefits
Therapists using the platform enjoy…
The ability (using our inbuilt wizard) to easily develop a rich and sophisticated profile page, incorporating video content, to enable them to explain their approach to support and publish their qualifications
Access to commissioning organisations on a UK-wide basis from a single profile
Direct access to the parent or self-funded therapy market without additional administration or referral fees
A pre-agreed framework contract under which commissioners, parents or young adults execute course engagements on-line
Complete flexibility over engagement fees. Session costs can be agreed at the course level, allowing different pricing for virtual or face2face sessions, incorporating travel and other costs if required
A consolidated calendar showing all sessions contracted through the platform
Access to free on-line video-conferencing for virtual therapy sessions
A single monthly payment direct to their bank covering ALL sessions carried out in the month that were arranged through the platform, eliminating the need for invoicing, administration and chasing payments
Financial certainty as all engagements are pre-funded
Monthly revenue forecasting, tracking and downloadable financial records and invoices for accounting purposes
All for a small transactional payment processing deduction
Commissioning organisations gain through having…
The ability to search for specialist therapists in their region, or UK-wide, using rich search criteria (including use of favourites) to narrow down results and forward suggestions to parents/CYP’s so that they can choose which therapist they prefer
A pre-agreed framework contract under which they can execute engagement contracts with a single click
Full tracking of all ongoing therapy courses
The capability to easily reserve dedicated funds for mental health therapy
The ability to commission courses that can extend beyond term-time without requiring administration
A paperless process for payments, no invoice handling or payments tracking
The ability to fund courses aligned with their internal process control needs including credit card or direct debit payments
User level financial controls and consolidated budget and commitment tracking for all their therapy needs
Reconciliation of Purchase Orders when invoicing
Customise your financial dashboards
Meaning more money going to the therapist, no money going to intermediaries
Parents and/or young adults win by…
Being able to choose the right therapist matched to the needs of the CYP through access to detailed therapist profile pages, qualifications, approach and video introductions
Having access to a calendar of appointments and notifications to ensure no session gets forgotten or missed
Accessing the ability to reschedule appointments on-line
Being provided with integrated session video-conferencing on phone or home computer without the need to access other technology
Being able to fund therapy directly via the platform using the same framework agreement used by commissioning authorities
Receiving clear expenditure tracking information
The knowledge that their information is secure and all CYP information is deleted once the course is complete